Shipping policy
Processing Time
All orders are processed within 1–3 business days.
Orders are not processed or shipped on weekends or holidays. During periods of high order volume, processing times may be slightly longer.
Shipping Rates & Delivery Estimates
We offer free standard shipping on U.S. orders over $150.
For orders under $150, shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Estimated delivery times after shipment:
-
United States: 3–7 business days
-
International: 7–14 business days
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
International Orders, Customs, Duties & Taxes
Oben is not responsible for customs duties, taxes, import fees, or other charges that may apply to international orders.
Any such charges are the responsibility of the customer and may be collected by the applicable customs authority or shipping carrier upon delivery.
Shipping fees are non-refundable once an order has been shipped.
Shipping Delays
Oben is not responsible for shipping delays caused by carriers, customs clearance, weather conditions, or other circumstances beyond our reasonable control.
If your shipment is significantly delayed, please contact us and we will do our best to assist you in locating your package.
Lost or Stolen Packages
Oben is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier.
If your package is marked as delivered but cannot be located, please check with household members, neighbors, your building management or mailroom, and the shipping carrier first.
If you are still unable to locate your package, please contact us at info@obenform.com, and we will do our best to assist you. Please note that we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
Damaged Packages
Please inspect your order upon delivery.
If your order arrives damaged, please contact us at info@obenform.com within 5 days of delivery. Include your order number and clear photos of:
-
the damaged item;
-
the shipping box and packaging; and
-
any visible damage to the exterior of the package.
Please retain the item and all original packaging until your claim has been resolved.
We will review the information provided and, where appropriate, arrange a replacement, refund, or other resolution in accordance with our Refund Policy.
Damage resulting from normal wear, misuse, improper handling after delivery, or failure to follow applicable product care instructions is not considered shipping damage.
Incorrect or Incomplete Shipping Information
Please review your shipping address carefully before placing your order.
Oben is not responsible for delays, failed deliveries, or packages delivered to an incorrect address due to inaccurate or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at info@obenform.com. We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Contact
If you have any questions regarding your order or shipment, please contact us at: